Refund Policy
Overview
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with a simple and transparent return and refund process.
Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, the air conditioner must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase is required to process a return.
Non-Returnable Items
- Products that have been used or damaged by the customer.
- Air conditioners that are not in their original packaging.
- Custom-made or special-order items.
Return Process
- Contact our customer service at [email protected] to initiate a return.
- We will provide you with a return instructions on how to send the item back.
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
Refunds
- If the return is approved, we will issue a full refund to your original payment method within 2-3 business days.
- If the item is not in its original condition, a partial refund may be offered.
Delivery Costs
- Customers are responsible for the return delivery costs unless the item was damaged or defective upon arrival.
- Original Delivery charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected]
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or credit card company. If you’ve done this and still have not received your refund, contact us at [email protected]
